Community Manager

What this course establishes

• Create a community charter, audience and stakeholder map, channel architecture, roles and permissions, accessible onboarding, rule taxonomy, enforcement matrix, appeals process, and moderator operating system
• Plan accessible content, events, feedback and recognition programs with consent, sponsorship, intellectual-property, localization, and representative measurement controls
• Triage and document safety, privacy, child, harassment, threat, doxxing, self-harm, fraud, crisis, and platform incidents using minimal data, correct escalation, consistent decisions, transparent communication, and post-incident improvement

Entry knowledge

• Clear professional writing and respectful communication
• Basic spreadsheets, content publishing, and percentages
• Ability to follow an escalation plan and distinguish community support from legal, clinical, security, or law-enforcement authority

Scope boundaries

• A community manager does not diagnose, counsel, investigate crimes, promise confidentiality, adjudicate legal rights, impersonate trust-and-safety or law enforcement, or independently decide child-safety, emergency, privacy, employment, defamation, intellectual-property, regulatory, or records matters
• The synthetic case log contains no real people or valid evidence links. Completion does not guarantee employment, platform certification, community growth, safety, engagement, reputation, or crisis outcomes

Fastest competency route

Completion is competency-based and self-paced. Prior experience shortens the route only when all governance, accessibility, privacy, safety, measurement, documentation, and revision evidence is demonstrated. No hour count, follower target, engagement rate, job, certification, safety outcome, or growth result is promised.

1. Pass diagnostics for community strategy, rules, permissions, moderation, appeals, accessible publishing, consent, sponsorship, measurement, privacy, child safety, threats, crisis escalation, and transparency
2. Audit and repair the supplied fictional case log, then complete a charter, operating playbook, accessible program, measurement plan, incident simulation, and transparency report
3. Correct every duplicate ID, missing reviewer, severity mismatch, inconsistent enforcement, doxxing/child-data overcollection, undisclosed sponsorship, inaccessible media/event, unreviewed captions, recusal, appeal, and policy-notice defect before final assessment

Full self-paced route

1. Community purpose, governance, rules, roles, permissions, moderation, appeals, and moderator operations
2. Accessible content, events, feedback, creator programs, consent, disclosures, research, and measurement
3. Safety and privacy triage, escalation, crisis communication, incident response, transparency, learning, and wellbeing
4. Applied community-operations portfolio and final assessment

Lesson and assessment map

Required applied assignment

Community launch, operations, and incident dossier

Design and audit a fictional multi-channel community using the supplied case log. Preserve the raw log, correct a separate analytic copy, and keep legal, clinical, platform, trust-and-safety, privacy, security, and emergency decisions with their authorized owners.

• Community charter, audience/stakeholder and authority map, channel architecture, lifecycle/onboarding, role/permission/security model, rules, enforcement/severity matrix, appeals/recusal path, and moderator operations handbook
• Four-week accessible content/event program with captions/transcripts/alt-text and participation alternatives, consent/rights register, creator/sponsor disclosure controls, contest escalation, localization, feedback and research plan
• Metric dictionary and dashboard with valid denominators/cohorts, moderation quality and safety guardrails, qualitative themes, privacy suppression, limitations and decision-linked narrative
• Normalized case log, evidence/access/retention controls, scenario playbooks, tabletop record, crisis fact log and accessible communications, independent appeal/calibration review, transparency summary, postmortem and corrective-action owners
• Source citations, peer critique, moderator wellbeing plan, unresolved specialist gates, and substantive revision history

Passing standard: 85 of 100 points, with substantive revision required.

Continue after this course

• Trust and safety operations, policy design, content moderation, online safety, threat assessment, privacy operations, security incident response, and digital investigations under qualified supervision
• Community research, qualitative methods, survey design, analytics, experimentation, social listening, localization, accessibility, and inclusive design
• Content strategy, copywriting, creator/influencer programs, event production, public relations, customer support, lifecycle marketing, and crisis communications
• People leadership, volunteer programs, conflict resolution, restorative practices, moderator wellbeing, vendor management, and jurisdiction-specific platform governance