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University of FlowStateOpen online learning

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Learning and Student Support Specialist

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Current availability

The subject-specific curriculum is authored but not yet published for completion. Learners may inspect its scope and learning design now. Start, grading, and completion remain unavailable until every listed gate passes.

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  • reviewer identity, qualification, evidence, and approval date are required

What this course establishes

  • Conduct a consented, strengths-based learning intake that distinguishes goals, evidence, barriers, preferences, access needs, institutional requirements, support scope, urgency, and referral needs
  • Build an accessible, self-paced learning and study plan using prerequisites, worked examples, retrieval, spacing, feedback, practice, learner choice, and verified school/credential information
  • Monitor progress with valid evidence, protect student records, coordinate authorized support, respond within role to risk or crisis signals, and close or escalate cases through documented policy

Entry knowledge

  • Respectful listening, professional writing, and basic recordkeeping
  • Comfort checking sources and institutional policy rather than guessing requirements
  • No counseling, teaching, disability-services, or academic-advising credential is assumed

Scope boundaries

  • Uses fictional learners, institutions, records, programs, crises, disabilities, diagnoses, financial circumstances, and support cases only. Learners must not diagnose, provide therapy, promise admission/credit/employment, determine accommodations, override qualified staff, access real education records, contact third parties, or handle an emergency through this course.
  • This course teaches introductory learning-support operations, not licensed school or mental-health counseling, teaching licensure, disability evaluation, legal advice, crisis certification, financial-aid authority, academic advising authorization, or transfer-credit determination. It does not award a degree, recognized college credit, professional certification, license, or guaranteed role; institutional and jurisdiction-specific qualifications may be substantial.

Fastest competency route

Completion is self-paced and competency-based. Prior education or support experience shortens study only when intake, source verification, planning, accessibility, evidence, documentation, privacy, referral, escalation, and closure decisions are reproducible. No completion time, credential, admission, transfer credit, accommodation, grade, employment, learner outcome, or licensure is guaranteed.

  1. Pass diagnostics for intake, consent, scope, study design, accessibility, requirements research, referrals, progress evidence, privacy, safeguarding, crisis escalation, documentation, and closure
  2. Repair every planted defect in the synthetic student-support case ledger
  3. Complete and defend the governed learner-support dossier

Full self-paced route

  1. Intake, relationship, scope, barriers, and referrals
  2. Accessible learning plans, study practice, and verified pathways
  3. Progress, records, safeguarding, coordination, and closure
  4. Applied learner-support dossier

Lesson and assessment map

01

Intake, relationship, scope, barriers, and referrals

Establish a respectful support relationship while identifying the real learning decision, scope, access barriers, urgency, and qualified referral needs.

4 questions: recall, application, judgment, and error correction.

02

Accessible learning plans, study practice, and verified pathways

Build an achievable study system and education pathway from prerequisites, access, evidence, and authoritative requirements.

4 questions: recall, application, judgment, and error correction.

03

Progress, records, safeguarding, coordination, and closure

Use valid progress evidence and minimal protected records to coordinate support, revise plans, escalate risk, and close work responsibly.

4 questions: recall, application, judgment, and error correction.

Required applied assignment

Plan, deliver, monitor, coordinate, and close a fictional learner-support case

Use only supplied fictional learners, institutions, records, programs, disabilities, crises and pathways. Do not diagnose, counsel clinically, determine accommodations, access or disclose real records, contact institutions, promise credit/admission/employment, or respond to a real emergency through the assignment. Real practice requires employer authorization, supervision, institutional policy, accessible systems, qualified referral resources, and jurisdiction-specific training.

  • Role/privacy/consent explanation, strengths-and-barriers intake, evidence-source log, learner-owned goals, access and urgency review, scope/referral map, safeguarding protocol and factual notes
  • Competency and prerequisite map, diagnostic/mastery rules, accessible UDL-aligned study sequence, spaced retrieval and transfer plan, feedback/revision method and approved-support implementation
  • Source-dated institution/credential/alternative-credit research, distinctions among completion/credit/certification/licensure, scenarios, cost/time/dependency ranges, written decision gates and learner-facing plan
  • Versioned progress evidence, remediation history, minimal role-based records, consent/disclosure/retention controls, warm handoff, escalation and missed-contact process, closure summary and governed aggregate evaluation

Passing standard: 85 of 100 points, with substantive revision required.

Continue after this course

  • Supervised academic advising, tutoring, accessibility/disability services, learning science, student affairs, case management, safeguarding, privacy, and crisis protocols
  • Institution-, population-, program-, and jurisdiction-specific policies and qualified training
  • Credentials and occupational requirements verified with employers, licensing bodies, institutions, and issuers